FAQs

How do I contact Divaful Beauty?

If you need any assistance or have any questions about your order please contact us directly at info@divafulbeauty.com and a member of our Diva Team will get back to you ASAP.

Do you have a store?

Divaful Beauty is online store only.

Are your products genuine?

Yes! Divaful Beauty is an official stockist of all the brands we carry

How much is shipping?

free regular shipping Australia wide

$6 for express shipping under $30

We offer free express shipping when you spend over $30.

 

When will I receive my order? 

Orders processed before 2pm AEST will be shipped out the same day.

Orders placed after 2pm will be shipped out the next business day.

Orders placed on a weekend will be shipped out Monday morning.

During high peak holiday and sales periods  please allow an additional 24- 48 hours order processing time.

Australia post regular parcel with tracking 3-7 business days.

Australia post Express post with tracking  1-3 business days.

Australia post shipping times may vary during high volume times such as Christmas/new year.

Can I track my order? 

Yes all orders have Australia post tracking your tracking number will be provided to you once your order has be processed.

Do you ship internationally?

No, but we are working on it! Watch this space.

What are your payment methods?

We accept all major credit/debit cards, PayPal and Afterpay

Do I have to sign up to PayPal to use it?

No. You can check out as a guest through PayPal.

Do you accept returns?

Unfortunately, we do not accept returns for change of mind of makeup, makeup tools or brushes due to hygiene reasons please see our returns policy page for more info.

My package is faulty or I received the wrong order

Please contact us immediately at info@divafulbeauty.com ASAP and a member of the Diva Team will help you sort this out.

The colour of the product looks slightly different on my computer or phone.

The appearance of different shades may vary depending what screen or device you are using we recommend looking at various source images and video reviews of the product online to help you make the right decision.